Can I cancel or reschedule?
Cancellations made more than 24 hours before a scheduled session receive a full refund. Cancellations within 24 hours of the session forfeit the deposit. To reschedule, contact us at least 24 hours in advance and we will find a new slot at no additional charge.
How does the deposit work?
All sessions require a deposit at the time of booking. Strategy Sessions and Workshops require a 50% deposit; Production Sprints require 30%; Retainer engagements require full first-month prepayment. Deposits are applied to the total session fee.
What is the no-show policy?
Missed sessions without prior notice forfeit the deposit. If your schedule changes, contact us as early as possible — we will always try to accommodate a rescheduled slot.
What if scope changes after booking?
Changes discussed and agreed before production begins can usually be accommodated within the existing booking. Significant expansions are re-quoted in writing and require approval before work continues.
When does production begin?
Production begins once the deposit is confirmed and the intake questionnaire is reviewed — typically within one business day of booking. A brief acknowledgement is sent before work starts.
What if the output does not match the brief?
Every production sprint and retainer month includes a structured revision round. If delivered work does not match the brief we established together, we revise at no additional cost. Refunds are considered only when delivery falls materially outside the agreed specification.
Policy questions
For any question not covered here, send a note through the Start a Project page or book a Strategy Session. We respond within one business day.
AlphaZeroVision reserves the right to update these policies for future bookings. Active engagements are governed by the terms in effect at the time of deposit.